Operations Manager

Operations Manager

Cook Bright Initiative

Operations

Today

Easy apply

New

Skills Assessment

Kampala

Full Time

Retail, Fashion & FMCG

Confidential

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Job summary

The Operations Manager makes sure that every improved cookstove is real, verified, inspected and in use – and that the evidence for it is audit-ready at all times.

Min Qualification

Bachelors

Experience Level

Mid level

Experience Length

5 years

Language Requirement

English

Work Type

Full Time

Working Hours

8 to 5

Applicant Location

Uganda

Job descriptions & requirements

Operations Manager

Organisation Cook Bright Initiative (CBI)

Reports To Country Lead

Location Kampala, Uganda (office-based)

Employment Type Full-time, permanent, with a 6-month probation period

Application Deadline 25 October 2026

About Cook Bright Initiative

Cook Bright Initiative (CBI) supports the distribution of high-efficiency cookstoves across the country,reducing household fuel costs for better livelihoods. Working with multiple cookstove manufacturers, CBI monitors and evaluates the production, implementation and verification of their activities.

Position Overview

The Operations Manager makes sure that every improved cookstove is real, verified, inspected and in use – and that the evidence for it is audit-ready at all times. The role leads three units: the Call Center, Quality Assurance, and Monitoring & Evaluation. The guiding principle for the role: plan early, monitor closely, QA daily, reconcile regularly, document everything, escalate risks early.

Key Responsibilities

• Call Center

• Lead the Call Center through its team lead, setting weekly priorities and verification targets.

• Ensure 100% of partner records are verified within a specified window, following the approved calling and follow-up protocol.

• Raise productivity by setting daily targets and tracking individual success rates and turnaround times.

• Quality Assurance

• Lead the QA unit in inspecting stoves at partner production sites and in the field on a routine basis.

• Use QA findings to evaluate the performance of individual business units and stove partners.

• Scale inspection capacity as partner production volumes fluctuate and new partners are onboarded.

• Monitoring & Evaluation

• Plan and run each Monitoring Period (MP): sample preparation, usage surveys, Kitchen Performance Tests (KPTs), baseline monitoring and spot checks.

• Recruit, train and deploy monitoring enumerators; no enumerator starts fieldwork without passing a competency check.

• Prepare field logistics before deployment: mapping, routing, budgets, KPT materials and finalised assignments.

• Review enumerator submissions daily and give feedback to senior management on an ongoing basis.

• Partner & Financial Responsibilities

• Engage partners in a timely manner, providing clear and concise updates.

• Prepare and reconcile weekly and monthly budgets for the three units with 100% accuracy and full supporting documents.

• Support Finance's month-end close with budgets, receipts, reconciliations and explanations of variances.

• Team Leadership & Reporting

• Set quarterly work plans for every team member and review progress monthly; address performance gaps through coaching or corrective action within two weeks.

• Run quarterly skill-development sessions for the Call Center, QA and M&E teams.

• Propose at least three improvement initiatives per quarter, each with a problem, solution, owner, timeline and expected benefit.

• Submit a one-page monthly memo covering what is going well, where support is needed, and management considerations for the next month.

• Maintain a weekly team tracker and a risk register covering data, field, partner, audit and financial risks.

Qualifications & Competencies

Education

• Bachelor's degree in Development Studies, Environmental Science, Statistics, Business Administration or a related field.