P&C Operations Training Specialist

The International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization.

P&C Operations Training Specialist

Job Overview:

The P&C Training & Learning Delivery Specialist ensures employees and managers have the knowledge and skills to work effectively as P&C transformation initiatives roll out. This role owns end-to-end training design and delivery for Workday enhancements, process changes, and digital capability rollouts.

Working closely with the Change Management Specialist, Business Analysts, and P&C Partners, this role builds training on a real understanding of stakeholder needs and readiness — turning the Change Management Specialist’s impact assessments into practical, audience-appropriate learning experiences, and applying the reusable frameworks, tools, and methodology to deliver consistently at scale.

Major Responsibilities:

Training Design & Delivery

• Lead the end-to-end design and delivery of training programs for Workday enhancements, process changes, and digital capability rollouts — developing and executing training in line with the approach and standards set out in the Global Workday Learning Strategy and Rollout Training Methodology.

• Design and conduct training needs assessments ahead of every major rollout, building on the Change Management Specialist’s stakeholder impact assessments, with a consistent methodology identifying what each user group needs, in what format, and by when

• Create a range of training assets appropriate to audience and context — job aids, quick reference guides, process guides, facilitator guides, and e-learning content — establishing reusable templates and standards

• Facilitate live and virtual training sessions for P&C and non-P&C users across the organization, adapting delivery style for different audiences and contexts

• Build an evaluation framework to measure training effectiveness through feedback, assessment, and post-training adoption data, iterating on content and delivery based on findings

• Establish and maintain a centralized training library, creating the structure and governance to keep materials current as systems and processes evolve

Partnership & Knowledge Management