Fast Credit Supervisor

World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice.

Fast Credit Supervisor

The Finance Accelerating Savings for Transformation (FAST) product is designed to specifically address the financial requirements of Savings for Transformation groups in Kenya. Its primary objective is to ensure these groups possess ample loan capital, enabling them to engage in mutual lending and foster exponential growth within their community.   Reports to: Relationship Manager and strategically to the FAST Product Manager.

Specific areas of responsibility:

• Implement the FAST project and mentor Field Officers toward achieving the organization’s Mission, Vision, and Strategic Objectives.

• Conduct Group verification tests and ensure set targets in the following parameters; High standards of Customer Service, Customer Retention, trackable Service impact, and quality Loan Portfolio are achieved.

• Work with World Vision Kenya and other like-minded partners for effective business and impact through the FAST product Manager.

• Effectively train groups and the community to understand the FAST product.

• Build the capacity of the Field Officers effectively ensuring that fidelity to the program is upheld and they have the requisite skills to carry out the functions effectively.

• Ensure FOs’ productivity is maintained through support, mentorship, and efficient TAT for customer queries.

• Working closely with S4T Agents, Community stakeholders, AP Managers, Relationship Manager, FAST product Manager and local authorities for success of the project.

• Implement FAST project policies, procedures, and internal controls.

• Evaluate the existing staff in accordance with management decisions/directions.