Projects Coordinator

The Design Gallery is a luxury brand house in Nairobi built around one promise: you get real European interiors, with proper local support. We are the exclusive home for a curated portfolio of Italian and Spanish brands, including Poliform, Porcelanosa, Scavolini, Porada, Cattelan Italia, FIAM, Gamma, and Giorgetti. These are not copycat products or off t…

Projects Coordinator

About the Role

We are looking for a Projects Coordinator to build and lead a dedicated Operations function, taking full ownership of project execution from sale close through to final handover. You will separate delivery from sales, owning supplier coordination, logistics, installation, client communication, and issue resolution, and building the team, processes, and external relationships needed to run the function end to end.

Key Responsibilities

• Define and document the handover process between Sales and Operations, and the operating procedures, quality controls, and SOPs that govern how projects are delivered

• Own all client communication on project progress from handover to completion, flagging delays early with a recommended solution

• Allocate resources, set milestones, and track performance across active projects to keep delivery on schedule

• Oversee installation delivery through the Head of Installations, resolving on-site issues and holding handover standards

• Coordinate suppliers end to end, from placing orders and verifying documentation to negotiating cost, service, and reliability terms

• Manage logistics, freight, customs clearance, and inventory availability across the full project cycle

• Manage project variations, ensuring changes are correctly specified, costed, documented, and approved before action

• Track supplier spend against approved project budgets, flag variances, and identify cost savings across logistics, freight, and procurement

• Review and authorise supplier documentation and payment requests before submission to Finance