Senior Manager IT Applications & Asset Management

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan.

Senior Manager IT Applications & Asset Management

KEY RESPONSIBILITIES

• BAU Support Leadership: Provide operational leadership for the day-to-day support of Bancassurance and Investment Banking applications. Ensure service availability and stability through effective monitoring, incident and problem management, service-request fulfilment, change control, vendor coordination, support procedures, capacity planning and timely escalation, in line with agreed service levels and divisional policy.

• Team Management: Plan, direct, coordinate and review the work of the Business Applications Support team. Allocate activities and projects, assess work methods and outcomes, and resolve operational or service-delivery issues.

• Continuous Improvement: Drive system enhancements, automation, process improvements and user training across Bancassurance and Investment Banking applications to strengthen operational efficiency, controls and customer service.

• Project and Integration Leadership: Lead technical delivery for projects affecting Bancassurance, Investment Banking, Custody and Wealth Management applications, including integrations with core banking, digital, finance and third-party systems.

• Documentation and Reporting: Maintain comprehensive application documentation, including support procedures, project and incident reports, process and user manuals, presentations, technical plans, integration specifications and service-performance reports.

• Capability Development: Build team capability in Bancassurance and Investment Banking application support through workforce planning, coaching, knowledge transfer, targeted training, performance management and staff engagement.

• Resilience and Continuity: Develop and maintain business-continuity, disaster-recovery, monitoring and support procedures that minimise downtime and safeguard the availability, integrity and resilience of Bancassurance and Investment Banking services.

• Testing and Quality Assurance: Define and oversee testing methods for application changes, integrations, upgrades and fixes. Verify compliance with functional, security, performance and quality standards, and monitor defects through to resolution.