Relationship Manager, Business Banking (Mombasa)

Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya.

Relationship Manager, Business Banking (Mombasa)

Job Summary

• The role holder will be responsible for driving client acquisition, deepening relationships, and delivering tailored banking solutions to small and medium-sized enterprises. The role focuses on originating and managing quality SME relationships, supporting business growth, and meeting the bank’s strategic objectives while maintaining strong operational risk, compliance, and regulatory standards. The ideal candidate will also be able to identify opportunities to support business owners with wealth management needs, including succession planning, family business continuity, and intergenerational wealth conversations.

Key Responsibilities

• Grow the number of active SME clients and deepen share of wallet across the portfolio.

• Drive growth in funded and non-funded income through lending, transactional banking, trade, and wealth products.

• Increase product penetration per client by identifying cross-sell opportunities across core SME banking solutions.

• Deliver revenue growth while maintaining portfolio quality, disciplined credit standards, and strong risk-adjusted returns.

• Adhere to the bank’s operational risk, compliance, and credit governance processes.

• Provide outstanding client experience through responsive service, informed advice, and proactive portfolio management.

• Build and manage a robust client pipeline, follow up leads, structure opportunities, complete call reports, and convert business efficiently.

• Develop long-term relationships with business owners and decision-makers by understanding their funding, transaction banking, expansion, and risk management needs, and by delivering appropriate solutions.

• Keep abreast of market trends, sector developments, and product capabilities to identify opportunities and provide relevant insights to SME clients.

• Partner closely with the Wealth team to originate, convert, and grow business-owner opportunities across wealth products, with a focus on driving referrals, increasing wallet share, and unlocking succession planning and family business continuity opportunities.

Skills and Experience

• Strong knowledge and experience in SME, commercial, corporate, or business banking.

• Strong relationship management and business development skills with business owners, promoters, and key decision-makers.

• Good understanding of lending, cash management, trade finance, wealth products, and working capital solutions.

• Strong market awareness, commercial acumen, and ability to identify sector-specific opportunities and risks.

• Ability to work in a flexible and agile way in a fast-paced, performance-driven environment.