Relationship Manager, SME Banking

Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya.

Relationship Manager, SME Banking

Job Summary

• The role holder will be responsible for establishing and maintaining strong Business banking client relationships that translate into sustainable revenue, portfolio growth, and risk-adjusted returns for the bank through acquisition, retention, and deepening of business banking relationships.

Key Responsibilities

• Grow the number of active business banking clients and deepen share of wallet across the portfolio.

• Increase wealth product penetration per client by identifying cross-sell opportunities across core business banking solutions.

• Deliver revenue growth while maintaining portfolio quality, disciplined credit standards, and strong risk-adjusted returns.

• Adhere to the bank’s operational risk, compliance, and credit governance processes.

• Provide outstanding client experience through responsive service, informed advice, and proactive portfolio management.

• Build and manage a robust client pipeline, follow up leads, structure opportunities, complete call reports, and convert business efficiently.

• Develop long-term relationships with business owners and decision-makers by understanding their funding, transaction banking, expansion, and risk management needs, and by delivering appropriate solutions.

• Keep abreast of market trends, sector developments, and product capabilities to identify opportunities and provide relevant insights to business banking clients.

• Partner closely with the Wealth team to originate, convert, and grow business-owner opportunities across wealth products, with a focus on driving referrals, increasing wallet share, and unlocking succession planning and family business continuity opportunities.

Skills and Experience

Must-have Skills

• Customer focus and Service excellence

• Actively collaborates with team members and stakeholders to achieve common goals.

• Decision Quality  – well-informed and thoughtful decision-making processes.

• Other Skills

• Relationship Management – building and maintaining strong, positive connections with clients, partners, and stakeholders to foster trust and collaboration.

• Sales of products and services to clients.

• Problem Solving – this involves identifying challenges and developing effective strategies to overcome them successfully.

• A strategic mindset with the ability to think critically and plan effectively for the long-term.

Qualifications

Experience