Manager, Core Systems

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently h…

Manager, Core Systems

Job Purpose

The Manager, Core Systems will be responsible for managing, supporting, and optimizing Business Applications. This role requires a deep understanding of banking products, hands-on technical expertise, and a strong ability to drive system enhancements that align with business needs. The ideal candidate will work closely with various stakeholders, including IT, operations, vendors, and business teams, to ensure seamless application performance and continuous improvement.

Key Responsibilities

Application Management and Support — 30%

• Ensure 24/7 availability and optimal performance of all business applications, including core banking and payments systems, in alignment with IT policies and the bank’s strategic objectives.

• Oversee and manage business applications, ensuring stability, security, and efficiency.

• Troubleshoot and resolve application issues, minimizing downtime and ensuring quick incident resolution.

• Coordinate with vendors and internal teams to resolve issues and manage patch updates and version upgrades.

System Enhancements and Optimization — 20%

• Identify opportunities to improve banking applications, enhance user experience, and increase operational efficiency.

• Implement system enhancements based on business and regulatory requirements.

• Perform performance tuning, system optimization, and automation of manual processes.

Security and Compliance — 10%

• Ensure all applications adhere to security best practices and comply with regulatory requirements.

• Participate in IT risk assessments and security audits, ensuring appropriate controls are in place.

Technical Expertise and Development — 20%

• Ensure seamless integration of banking applications with other enterprise systems.

• Conduct root cause analysis and proactively address potential issues before they affect business operations.

• Support the development and testing of new features, APIs, and interfaces for banking solutions.