Customer Account Consultant – Contact Centre: Call Centre Agent

Job Description

Are you a recent graduate with a Diploma or Degree and some work experience, eager to kick-start your career and gain valuable industry exposure? We have an exciting opportunity for ambitious, motivated, and driven individuals who are looking to develop their skills, build their professional experience, and grow within a dynamic work environment.

This position offers valuable hands-on experience in a dynamic call centre environment, where you will be responsible for managing customer accounts while developing your professional skills and gaining practical industry experience. It provides an excellent opportunity to enhance your customer service, communication, and account management capabilities while building a solid foundation for your career growth.

Job Purpose

Engage with customers in a compliant and customer-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met.

Key Responsibilities

• Customer Engagement: Communicate effectively to obtain relevant information.

• Customer-Centric Approach: Handle interactions with care and professionalism in collecting arrears and instalments.

• Teamwork & Self-Management: Collaborate with the team and manage your tasks efficiently.