Client Relationship Officer

Taison Group Limited is a leading Kenyan conglomerate with diverse interests in construction and hospitality, operating through its subsidiaries — Graystone Consult, Healthcare Designers Limited, and Taison General Construction, and recognized for innovation and steady growth across industries. sectors.

Client Relationship Officer

• Experience guide three to four years of relevant business-to-business or professional-services work

Purpose

• To give every prospective client a clear, timely and well-informed route into our services, and to keep the commercial relationship in good order afterwards.

Key responsibilities

• Receive enquiries from visitors, phone, messaging, website, email and events. Establish the client’s objectives, requirements, timing, budget expectations and decision process, using our intake guide.

• Create and maintain a CRM record for each unique enquiry — source, owner, status, next action — linking repeat contacts to the same enquiry rather than treating each message as a new one.

• Give a substantive first human reply within four working hours: address what is known, ask the qualifying questions that matter, and state the next step and when it will happen. Seek technical input where it is needed, and make no commitment that has not been confirmed.

• Route enquiries under our approved internal rules, escalating where those rules require it.

• Coordinate proposals: obtain technical scope, quantities, pricing and commercial input from the relevant specialists, assemble the approved proposal, track review and presentation dates, and follow up with the client.

• Apply approved pricing as issued and escalate any exception through the internal approval framework. Do not approve technical scope, pricing exceptions or delivery commitments beyond delegated authority.

• Maintain commercial contact with current and former clients across our service range, raising further support where there is a genuine client need, agreeing follow-up dates, and recording opportunities and outcomes.

• Represent the firm at agreed events and partner meetings, recording sourced enquiries and follow-up actions, and arranging cover for inbound enquiries while away.