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Customer Success Executive

Lenco by Broadpay
Zambia
full_time

Job Description

Job TitleCustomer Success Executive

Job TypeFull-Time

Job LocationLusaka Zambia

Company Name: Lenco by Broadpay

Job Description

We are seeking an exceptional Customer Success Executive who will be responsible for delivering outstanding customer experiences by effectively managing enquiries, resolving issues and ensuring a high level of client satisfaction across multiple channels. This role is critical in building strong customer relationships, fostering trust, driving customers retention, and supporting the overall growth of Lenco by Broadpay. As a key representative of the company, the Customer Success Executive will serve as the voice of the brand, ensuring customers receive timely, professional and empathetic support.

Responsibilities

  • Manage customer inquiries via phone, email, chat and social channels..
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