Partner Quality Specialist

At Thunes we made it our mission and we work 24/7/365 to solve one of the world’s most pressing problems: making financial services global and accessible to everyone. We are currently recruiting suitably qualified candidates to fill the position below:

Partner Quality Specialist

Context of the Role

• Thunes has experienced rapid global growth over the past few years, onboarding customers across multiple markets and payout corridors. While acquiring new customers remains critical, retaining and supporting existing customers—especially as transaction volumes scale—is equally essential.

• The Partner Quality Specialist plays a key role in protecting customer trust and revenue by strengthening the quality and reliability of our payout ecosystem. Sitting within the QCC team, this role focuses on identifying where and why issues occur, driving fast resolution, and implementing sustainable operational and partner improvements. Success in this role requires strong analytical thinking, a sense of urgency, and close collaboration across internal teams and external partners to continuously improve the end-to-end customer experience.

Key Responsibilities

• Proactively identify, analyze, and resolve quality and operational issues across payout partners, minimizing customer impact and transaction disruption

• Deep-dive into data to pinpoint where and why failures occur, separating symptoms from root causes with speed and precision

• Work directly with payout partners to investigate incidents, agree on root causes, and drive both interim fixes and sustainable long-term solutions

• Lead and coordinate issue resolution efforts across internal teams (Customer Support, Product, Engineering, Operations), ensuring fast alignment and clear ownership