Associate, Candidate Care Specialist

The Clinton Health Access Initiative, Inc. (CHAI) was founded in 2002 with a transformational goal: help save the lives of millions of people living with HIV/AIDS in the developing world by dramatically scaling up antiretroviral treatment. When CHAI was founded, many viewed this goal as unreasonable because health systems in poor countries were too weak and …

Associate, Candidate Care Specialist

Position Overview

• The Candidate Care Specialist is responsible for the quality and consistency of the candidate experience across every search CHAI runs, from the moment someone applies through to offer or rejection, covering both external and internal candidates across all regions and roles.

• This is a detail-oriented, process-driven role that requires someone who takes genuine satisfaction in getting the basics right every time. The work involves close coordination with recruiters, hiring managers and the wider TA team, using CHAI’s technology and reporting tools to track where the process is working well and where things need to be followed up.

Responsibilities

• Support the candidate communication process across active searches, helping to ensure candidates receive timely and clear updates at every stage wherever possible.

• Coordinate directly with recruiters and hiring managers to keep searches moving, chasing updates, flagging delays and following up on outstanding actions to ensure the process does not stall.

• Assist with exception reporting across the TA function, using iCIMS data to help identify where candidates have not been progressed, updated or dispositioned within agreed timeframes, and flagging where follow-up is needed.

• Support the internal candidate experience, working to ensure internal applicants receive the same level of care and communication as external candidates, with clear and timely feedback at every stage.

• Support the internal mobility process day to day, working closely with the Manager, Emerging Talent, Partnerships & Candidate Care to ensure internal opportunities are visible, well-communicated and managed consistently.

• Maintain the integrity of candidate data in iCIMS, ensuring records are accurate, stages are updated in real time, and the system reflects the actual status of every active candidate.

• Support interview scheduling and logistics across active searches, helping to keep the process running smoothly and on time.

• Produce regular candidate experience reporting for the TA management team with clear and straightforward updates on where the process is working and where it requires attention.

• Handle candidate queries and concerns directly, responding promptly, professionally and with care, and escalating anything that requires a recruiter or manager to step in.

Qualifications

• Experience in a coordination, operations or candidate-facing role within recruitment or HR, with a clear understanding of what a well-run hiring process looks like.

• Strong attention to detail and a high standard of follow-through, with the ability to manage consistent and methodical work across a high volume of concurrent searches.

• Comfortable working with data and reporting tools, able to identify where things are falling behind, flag exceptions clearly and keep accurate records in an ATS.