Admin II Support – Front Office Desk and Reception Management

Team Overview

Role overview – Attending to consumers walkins, phone calls and referring to appropriate Executive to solve. Monitoring and reporting on the flow of consumers. Attending to and Managing B2B clients visiting the office for meetings. Monitoring and distributing consumers queries via email to appropriate customer executive for action. Supporting Facilities to ensure that office is in order and that the cleaning company executes their roles diligently. Provides support with ticket queues monitors and distributes TU tickets to appropriate staff.

Reporting to Sales VP This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.

Role Overview And Core Responsibilities

Front Desk and Reception Management

• Maintain a professional, welcoming, and well-organized reception area at all times.

• Serve as the first point of contact for visitors, clients, and service providers.

• Receive and attend to visitors, ensuring they are directed to the appropriate department or employee.

• Manage incoming telephone calls and enquiries, directing calls to relevant departments or employees.

• Maintain accurate visitor registers, including visitor sign-in and sign-out records in the approved format.

• Ensure adherence to visitor management and office security procedures.

• Provide general information and assistance to visitors where appropriate.

Customer Support and Credit Report Administration

• Assist visitors with the completion of TransUnion credit report request questionnaires.

• Verify that all required supporting documentation is attached before submission.

• Submit completed applications to the relevant processing teams.

• Assist customers requiring guidance on understanding credit report information.

• Explain dispute resolution procedures and direct customers to the appropriate channels when required.

• Escalate complex customer queries to the relevant teams for resolution.

Ticket Allocation and Reporting

• Allocate and manage incoming customer and operational tickets in accordance with service standards.

• Monitor ticket status and ensure appropriate routing to responsible teams.

• Prepare and maintain periodic reports relating to reception activities, customer interactions, office administration, and service requests.

• Maintain accurate records and documentation to support reporting requirements.

Vendor and Supplier Management

• Liaise with suppliers, service providers, and contractors to ensure the timely delivery of goods and services.

• Build and maintain positive working relationships with vendors.

• Follow up on quotations, invoices, delivery schedules, and service requests.

• Track vendor performance and escalate service issues where necessary.

• Coordinate supplier onboarding documentation where applicable.

• Support contract administration and vendor record maintenance.