Reservations Agent

WE ARE HIRING

RESERVATIONS AGENT (1) – LUSAKA

ONE (1) YEAR CONTRACT

We are looking for a professional and detail-oriented Reservations Agent to manage guest reservations, respond to enquiries and ensure a smooth booking experience from enquiry to arrival.

Qualifications and Requirements

• Diploma or degree in Hospitality Management, Tourism, Business Administration or a related field will be an advantage.

• Previous experience in reservations, front office, hotel reception or a similar hospitality role.

• Good knowledge of hotel reservation procedures and systems (Opera).

• Excellent communication and interpersonal skills.

• Strong attention to detail and organizational skills.

• Ability to work under pressure and meet deadlines.

• Professional telephone and email etiquette.

• Ability to work shifts, weekends and public holidays when required.