Marketing Officer

Marketing Officer

Anonymous Employer

Marketing & Communications

Today

Easy apply

New

Kampala

Full Time

Healthcare

USh
1,000,000 - 1,500,000

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Job summary

To support the execution of marketing, sales, and customer service strategies. The role involves assisting in campaigns, digital engagement, customer service initiatives, content creation, and to enhance visibility, drive customer retention, and increase revenue.

Min Qualification:

Bachelors

Experience Level

Mid level

Experience Length

2 years

Language Requirement

English

Working Hours:

Full Time - 8 to 5

Applicant Location

Kampala, Uganda

Job descriptions & requirements

Key Responsibilities

• Marketing & Brand Promotion: Support the planning and execution of digital and offline marketing campaigns; manage social media, website, WhatsApp, SMS, chatbot and other communication channels; develop marketing content and ensure compliance with brand guidelines.
• Customer Service & Engagement: Respond to customer inquiries across multiple platforms, manage bookings and leads, record and escalate complaints, monitor customer satisfaction, and provide insights to improve customer experience.
• Events & Outreach: Coordinate marketing events, community outreaches, activations and exhibitions, including logistics, branding, suppliers, attendance, content collection and post-event reporting.
• Market Research: Conduct basic market and competitor research, customer surveys, mystery shopping and other research activities; analyze findings and provide insights to support business and marketing decisions.
• Website & SEO: Maintain accurate and up-to-date website content, support SEO and digital content initiatives, monitor basic website performance, and coordinate with technical and creative teams on improvements.
• Administrative & Budget Support: Maintain marketing records and documentation, support procurement and supplier processes, track marketing budgets and expenditure, and prepare reports, presentations and other administrative documents.
• Quality & Compliance: Adhere to the organization’s ISO quality management processes, standards and procedures, contributing to continuous improvement and service quality.

Key Requirements