Credit Operations Associate, Group

d.light is a global leader and pioneer in delivering affordable solar-powered solutions designed for the two billion people in the developing world without access to reliable energy. d.light provides distributed solar energy solutions for households and small businesses that are transforming the way people all over the world use and pay for energy. Through f…

Credit Operations Associate, Group

Job Description

• This role will support the Credit Operations Senior Manager and the wider Global Credit team in driving the execution, tracking and institutionalization of credit initiatives across d.light’s OpCos.The role will combine credit performance analysis, project coordination, operational follow-up, reporting,documentation and stakeholder coordination. The Associate will help ensure that global credit initiatives move from design to implementation effectively, performance is tracked consistently, learnings and best practices are captured and shared across markets.

Roles & Responsibilities

Credit Performance Monitoring & Analysis

• Support the preparation of weekly and monthly global Credit Performance reports.

• Identify emerging performance gaps and trends and flag areas requiring management attention.

• Support deep-dive analysis of underperforming markets, products, cohorts and customer segments.

• Develop performance trackers and dashboards in collaboration with BI.

Credit Initiative & Project Management

• Support the Senior Manager in coordinating the rollout of global Credit initiatives across OpCos.

• Maintain project plans, timelines, action trackers and implementation milestones.

• Follow up with relevant stakeholders to ensure actions and deliverables are completed on time.

• Track initiative performance against agreed objectives and document outcomes.

• Support pilots and experiments by coordinating test cohorts, data requirements and performance readouts.

• Escalate project risks, delays & dependencies to Credit Operations Senior Manager.

OpCo & Cross-Functional Coordination

• Act as a coordination point between Global Credit, OpCo Credit Managers and relevant customer-facing teams.

• Support regular follow-ups with Commercial, CX, Aftersales and Field Collections teams on Credit initiatives.

• Coordinate collection and performance improvement actions across markets.

• Support preparation of materials for Credit reviews, leadership meetings and Credit Circles.

• Ensure agreed actions from global and OpCo Credit reviews are tracked through to completion.

• Oversee all fraud management processes across OpCos, with clear reporting lines & escalations.

SOP, Process & Knowledge Management

• Support the development and updating of Credit SOPs, process documents, playbooks and training materials.

• Maintain a central repository of Credit Operations best practices, lessons learned and implementation materials.

• Document successful pilots and initiatives for potential replication across other OpCos.

• Support the standardisation of Credit processes and operating practices across markets.

Training & Change Management Support