Operations Trainee – Business Development Officer (BDO)

DepartmentOperations

LocationMorogoro, Pwani, Mbeya, Dar es Salaam, Geita & Shinyanga Regions

Job TypeFixed Term Training Opportunity

Deadline31st October 2026

About the role

This is more than an internship. It is an entry-level career opportunity for individuals who want to build a career in microfinance, sales, customer relationship management, and business development.
Successful candidates will receive hands-on training, mentorship, and practical field experience in loan sales, customer acquisition, collections, and portfolio management.
High-performing trainees may be considered for progression to the position of Business Development Officer (BDO), subject to performance, conduct, business needs, and successful completion of the Company's requirements.
If you are energetic, persuasive, comfortable working in the field, and motivated by achieving targets, we would like to hear from you.

Key responsibilities

As an Operations Trainee, you will be exposed to and expected to support the following activities:

Sales & Customer Acquisition

• Identify and approach potential customers within the assigned territory.

• Market and promote the Company's loan products to prospective customers.

• Build and maintain a pipeline of potential customers.

• Support customer onboarding and loan application processes.

• Develop and maintain positive relationships with customers.

Collections & Customer Follow-Up

• Follow up with customers regarding loan repayments.

• Communicate professionally with customers on repayment schedules and outstanding balances.

• Support collection activities and customer retention initiatives.

• Conduct field visits and customer follow-ups as required.

Loan Processing & Operations

• Assist in collecting and verifying customer information and documentation.

• Support loan disbursement and collection activities.

• Ensure customer information submitted is accurate and complete.

• Adhere to the Company's policies, procedures, and Standard Operating Procedures (SOPs).