Director Complaints, Investigation & Legal Services

The Commission on Administrative Justice (CAJ) also known as the Office of the Ombudsman is a Constitutional Commission established under Article 59 (4) and Chapter Fifteen of the Constitution, and the Commission on Administrative Justice Act, 2011. The Commission has a mandate, inter-alia, to investigate any conduct in state affairs or any act or omission i…

Director Complaints, Investigation & Legal Services

DUTIES AND RESPONSIBILITIES

• Developing, reviewing and implementing strategies and guidelines on complaints, investigations and Legal;

• Coordinating the handling of complaints, investigation and legal services;

• Coordinating the design and facilitation of mechanisms for formal hearings and inquiries by the Commission;

• Developing and reviewing guidelines on implementation of Alternative dispute Resolution mechanism;

• Coordinating investigations on any conduct in state affairs, or any act or omission in public administration by any State organ, State or public officer in National and County Governments that is alleged or suspected to be prejudicial or improper or is likely to result in any impropriety or prejudice;

• Coordinating investigations on complaints of abuse of power, unfair treatment, manifest injustice or unlawful, oppressive, unfair or unresponsive official conduct within the public sector;

• Advising on modes and mechanisms for mediation and reconciliation;

• Providing advice on all legal aspects of the Commission, Regulations and other legal statutes;

• Coordinating Commission’s litigation matters with external Advocates;