I.T Services & Infrastructure Officer
Job Description
Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Product…
I.T Services & Infrastructure Officer
Core Responsibilities
End-to-End Website Operations
- Ensure reliable power, network, and internet connectivity across all locations. Manage LAN/WAN, routers, switches, firewalls, UPS, and backup systems.
- Coordinate with ISPs and monitor system uptime.
Warehouse IT Support
- Maintain WMS, scanners, printers, and other warehouse IT systems. Provide timely on-site troubleshooting and support during peak operations.
Office Equipment & Devices
- Set up, configure, maintain, and troubleshoot computers, printers, and network devices.
- Support device lifecycle management.
CCTV & Security Systems
- Maintain CCTV systems and ensure proper recording, storage, and retrieval.
- Support investigations through surveillance data where required.
IT Security & Access Control
- Manage user accounts, access rights, onboarding, role changes, and offboarding.
- Enforce password and access control standards and help prevent unauthorized access.
IT Support & Service Delivery
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