IT & Systems Engineer (NetSuite)

Firmly established as Africa’s carriers’ carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa. In November 2012 (at Africa Com), WIOCC won the Best Pan-African Initiative Award for building an unparalleled, diversity-ri…

IT & Systems Engineer (NetSuite)

Job Objective:

Design, develop, and maintain scalable enterprise system solutions that support business operations across the organization. The role focuses on system design, application development, and database architecture, building well-engineered customizations, integrations, and automated workflows that improve data integrity, system performance, and operational efficiency. The IT & Systems Engineer will work closely with system administrators, developers, and business stakeholders to deliver scalable, secure, and well-governed system enhancements. Exposure to ERP platforms such as NetSuite, and an understanding of financial or accounting processes, is an added advantage.

Reporting LineIT Development Manager

Key Duties and Responsibilities

• Design and develop scalable system architecture and technical solutions that support core business processes across the organization

• Design, develop, and maintain custom applications and system extensions using JavaScript (ES5/ES6) as the primary development language, with experience in Python, Java, or other languages considered an added advantage, including event-driven scripts, client-side logic, API endpoints, and scheduled/background jobs

• Create and maintain custom records, forms, fields, and workflow automations

• Build scripting and automation solutions to streamline business workflows, improve data accuracy, and increase process efficiency across enterprise platforms

• Troubleshoot system issues, script errors, and performance bottlenecks

• Ensure system changes follow development standards and architectural best practices, and maintain structured documentation for scripts and customizations

• Extend system functionality to support other operational units such as procurement, inventory, billing, and operations where required

• Design and develop integrations between core systems and external platforms such as CRM systems, billing systems, payment gateways, and other operational systems, using REST/SOAP APIs and middleware connectors

• Design and optimize database schemas, queries, and data models to support application performance and data integrity

• Build logic for data transformation, validation, and synchronization across systems, ensuring data accuracy, reconciliation, and integrity across enterprise datasets

• Develop and maintain reports, dashboards, and saved searches supporting business and operational reporting; optimize reporting structures, database queries, and data extraction processes

• Support business teams during critical operational cycles where system enhancements or troubleshooting are required

• Ensure system enhancements align with security, controls, and governance standards

• Participate in system audits, testing, and compliance activities, and maintain version control and testing practices for system development

• Collaborate with business stakeholders, system administrators, and developers to translate functional requirements into well-architected technical solutions and support business requirements