CUSTOMER SUCCESS EXECUTIVE
Job Description
CUSTOMER SUCCESS EXECUTIVE
RAW TECHNOLOGY LTD
Operations
Today
Easy apply
New
Uganda
Full Time
IT & Telecoms
Confidential
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Job summary
As a Customer Success Manager (Telematics), you will be the trusted advisor and strategic partner to our fleet management and enterprise clients. You will manage a portfolio of accounts, ensuring they fully adopt our hardware (GPS trackers, dashcams, ELD sensors) and cloud-based software platforms. Your ultimate goal is to help clients reduce fuel
Min Qualification:
Postgrad
Experience Level
Mid level
Experience Length
10 years
Language Requirement
English
Working Hours:
Full Time - 8 to 5
Applicant Location
Uganda
Job descriptions & requirements
Key Responsibilities
- Onboarding & Hardware Deployment Support: Partner with Implementation Specialists and third-party installers to guide clients through the rollout of telematics hardware across their fleets. Ensure rapid time-to-value by ensuring devices are online and reporting data accurately.
- Platform Adoption & Training: Educate fleet managers, safety directors, and dispatchers on how to interpret telematics data, build custom geofences, configure real-time alerts, and navigate dashboards.
- Data-Driven QBRs: Analyze fleet telemetry data (e.g., idling time, harsh braking, fuel consumption) to conduct impactful Quarterly Business Reviews (QBRs). Deliver actionable insights that prove ROI and lower total cost of ownership (TCO).
- Compliance & Safety Advocacy: Assist clients in leveraging the platform to meet regulatory compliance standards (such as ELD, Hours of Service, and IFTA tax reporting) and improve fleet safety scores.
- Churn Mitigation & Renewals: Proactively monitor fleet connectivity metrics and account health scores to identify at-risk clients. Manage the commercial renewal cycle for your assigned portfolio.
- Account Expansion: Identify opportunities for software tier upgrades or hardware additions (e.g., adding AI dashcams to existing asset tracking accounts) and collaborate with Account Executives to close expansion deals.
Because the role focuses on fleet telematics, the candidate must have the following skills set to drive platform adoption and retain clients.
- Industry & Technical Knowledge
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