Technical Coordinator

Technical Coordinator

Tight Security Limited

Engineering & Technology

Today

Easy apply

New

Kampala

Full Time

Enforcement & Security

USh
500,000 - 1,000,000

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Job summary

The Technical coordinator will be responsible for ensuring that the Technical Department operates with accurate documentation, timely quotations, effective customer communication, proper billing, controlled equipment records, management reports and complete service and installation documentation.

Min Qualification:

Diploma

Experience Level

Mid level

Experience Length

4 years

Language Requirement

English

Working Hours:

Full Time - 8 to 5

Applicant Location

Uganda

Job descriptions & requirements

·
Prepare quotations for Security Systems
and also assist the Technical Manager and Sales Team in preparing commercial
proposals and technical submissions.

·
Follow up on outstanding quotations and maintain a quotation-tracking
register.

·
Prepare professional customer correspondence relating to technical
services.

·
Respond to customer requests, enquiries and documentation requirements
in a timely manner.

·
Coordinate communication between customers and technical teams regarding

·
Maintain proper records of customer correspondence and ensure important
communications are filed appropriately.

·
Escalate customer complaints, technical concerns and unresolved service
issues to the Technical Manager or relevant department.

·
Prepare, complete and process technical contracts and service
agreements.

·
Ensure all required customer and company forms are properly completed,
signed and filed.

·
Maintain records of contracts/forms

·
Monitor contract expiry dates and provide timely reminders for renewals.

·
Maintain both physical and electronic technical files.

·
Prepare and process invoices for technical services in coordination with
the Finance Department.

·
Ensure invoices correspond with approved quotations, purchase orders,
contracts and completed works.

·
Track recurring monthly/quarterly/annual charges for alarm monitoring
and response services.

·
Provide Finance with supporting documentation required for billing.

·
Monitor outstanding technical invoices and follow up internally on
billing discrepancies.

·
Assist with preparation of customer statements where required and
payment follow ups

·
Maintain accurate records of technical equipment, tools, accessories and
consumables.

·
Maintain stock records and minimum stocks for security
equipment