Call Center Officer – Debt Collection

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Call Center Officer – Debt Collection

Finley International Limited

Customer Service & Support

Today

Easy apply

New

Nairobi

Full Time

Banking, Finance & Insurance

Confidential

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Job summary

To ensure timely collection of outstanding debts as per agreed terms and limits.

Min Qualification:

Diploma

Experience Level

Entry level

Experience Length

1 year

Language Requirement

English

Working Hours:

Full Time - 8 to 5

Applicant Location

Kenya

Job descriptions & requirements

Function / DepartmentCall Center

Reports ToTeam Manager

Job PurposeTo ensure timely collection of outstanding debts as

per agreed terms and limits.

Key Responsibilities

• Perform

various duties on assigned accounts such as recording, verification and
validation of customer’s details as received from clients.

• Advise

customer on ways of clearing their debts while communicating with them on the
importance of paying their debts and consequences of non-payment.

• Act as

a mediator for disputes between customers and principals/Clients

• Locate

and notify customers on defaulted accounts by mail, telephone, or scheduled
visits in order to ask for payments

• Deliberate

with customers by telephone or in-person to determine reasons for overdue
payments and to review the credit terms for easier settlement of debts.

• Initiate

the clearance process on cleared debts once you receive payment proof and have
the same uploaded by the relevant department.