Cluster Director of People & Culture

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.

Cluster Director of People & Culture

Job Description

• The Cluster Director of People & Culture is a pivotal executive leadership role responsible for shaping and steering the comprehensive People & Culture strategy across Fairmont The Norfolk and Fairmont Mara Safari Club.

• As a key member of the Executive Committees, the Cluster Director serves as a visible ambassador of Fairmont and Accor values, fostering a culture of excellence, integrity, inclusion and respect. The role provides strategic leadership across all aspects of the colleague lifecycle, including organizational development, talent management, employee engagement, employee relations, reward, compliance, workforce planning and P&C operations.

• The role partners closely with the Cluster General Manager, Unit General Managers and Executive Committees to align People & Culture priorities with business objectives, strengthen organizational capability and drive sustainable business performance.

Key Responsibilities

• Partner with the Cluster and Unit General Managers and Executive Committees on all strategic People & Culture matters.

• Develop and execute the annual Cluster People & Culture Business Plan aligned with business priorities.

• Provide expert advice on P&C policies, employment matters, organisational effectiveness and Kenyan Labour Law.

• Use P&C data and analytics to identify trends and support informed business decisions.

• Ensure compliance with Fairmont and Accor standards, company policies and applicable legislation.

• Lead, coach and develop the P&C team to deliver a high-quality service to both hotels.

• Lead the colleague engagement and culture strategy, fostering a high-performance, inclusive and collaborative workplace.

• Champion Fairmont and Accor values, DE&I, ethical conduct and professional standards.

• Drive colleague communication, engagement and recognition initiatives.

• Monitor colleague feedback and engagement survey results and ensure appropriate action plans are implemented.

• Promote colleague welfare, well-being and a positive employee experience.

• Oversee colleague facilities, benefits and engagement activities in line with brand standards.

• Lead the cluster talent strategy covering recruitment, internal mobility, succession planning, leadership development and career growth.

• Build a strong internal talent pipeline while ensuring access to external talent where required.

• Ensure effective recruitment, selection, onboarding and orientation processes.

• Identify critical roles and maintain appropriate succession plans.

• Lead learning and development initiatives to strengthen leadership, technical and service capabilities.

• Guide leaders on performance management, development plans and career progression.

• Oversee appraisal, promotion and transfer processes to ensure consistency and fairness.

• Lead employee relations, grievance, disciplinary and misconduct processes, ensuring fairness, consistency, confidentiality and legal compliance.

• Provide guidance and coaching to leaders on employee relations and workplace matters.