Application Support Analyst

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

• To manage the implementation, maintenance, and enhancement of all Applications systems to enable the use of appropriate platform technology, as an integral and reliable component of business process within country.

• Drive convergence of technologies, ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and technology vendors.

• He/she will have a mentality of continuous improvement and strong analytical and interpersonal skills. He/she will enjoy working in a delivery focused, agile environment.

• It is a standalone role, which entails having the maturity to work independently on a day-to-day basis and have the wisdom to know when to collaborate, delegate and/or escalate.

Job Description

AccountabilityService Application availability: – (60%)

Outputs:

The prime responsibility is for maintaining the availability and reliability of applications to ensure that IT can effectively meet service targets in accordance with planned business objectives.

Key Activities:

• Provide a range of application availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis

• Successfully facilitate delivery of changes to reports needed by the business and ensure that reports and their dependencies are made available for the business.

• Provide holistic support of application availability to Business Users

• Take actions to achieve reductions in frequency and duration of incidents that impact application availability

• Ensure shortfalls in application availability are recognized and appropriate corrective actions are identified and progressed

• Take action on agreed appropriate actions with Line Management to maintain or improve application availability levels

• Initiate and coordinate actions required to maintain or improve availability of applications

• Act as a coordination point for changes to applications when needed

• Maintain an awareness of technology advancements and best practices that support application availability

AccountabilityTest Management (15%)

Outputs:

Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments as assigned to you by Line Management.

• Work closely with Release Analysts

• Review releases and assign appropriate release testing tasks

• Compile and review the Testing Deliverables

• Conduct installation procedure tests

• Participate in functional, performance, and integration testing results