COUNTRY SALES MANAGER – UGANDA

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COUNTRY SALES MANAGER – UGANDA

BrighterMonday Consulting

Management & Business Development

2 weeks ago

Easy apply

Kampala

Full Time

IT & Telecoms

USh
More than 10,000,000+

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Job summary

The Country Sales Manager is responsible for leading the company’s commercial growth and overall market performance in Uganda. The role oversees sales, strategic account management, customer success, and customer support, ensuring sustainable revenue growth, strong customer relationships, and operational effectiveness

Min Qualification

Bachelors

Experience Level

Mid level

Experience Length

5 years

Language Requirement

English

Work Type

Full Time

Working Hours

8 to 5

Applicant Location

Uganda

Job descriptions & requirements

COUNTRY SALES MANAGER – UGANDA

DepartmentCommercial

Reports toHead of Commercialization

LocationUganda

Monthly SalaryUGX 10,000,000–15,000,000

Additional CompensationPerformance-based commission or bonus linked to agreed commercial targets.

Role Level: Senior Management / Country Leadership

About the Client

We are recruiting on behalf of our client, a technology company offering a cloud-based school management and data analytics platform that enables educational institutions to track academic performance, generate report cards, and strengthen communication between schools and parents.

• Job Summary

The Country Sales Manager is responsible for leading the company’s commercial growth and overall market performance in Uganda. The role oversees sales, strategic account management, customer success, and customer support, ensuring sustainable revenue growth, strong customer relationships, and operational effectiveness.

The successful candidate will develop and execute the country sales strategy, expand the company’s market presence, manage key partnerships, lead the local team, and ensure that commercial activities align with the company’s overall business objectives.

• Key Responsibilities

A. Sales Strategy and Market Development

• Develop and implement the country sales strategy in line with the company’s commercial objectives.
• Drive new customer acquisition, revenue growth, and expansion into new market segments.
• Identify and pursue strategic opportunities within the education sector, including schools, school networks, government institutions, and education partners.
• Lead high-value sales negotiations and strategic commercial partnerships.
• Analyze market trends, competitor activity, and customer needs to identify opportunities for growth.
• Build and maintain a strong sales pipeline and ensure effective execution of sales plans.

B. Strategic Account Management and Customer Retention

• Oversee the management and growth of key customer accounts, ensuring long-term relationships and recurring revenue.
• Drive customer retention, renewals, cross-selling, and upselling opportunities.
• Establish strong relationships with decision-makers across major schools, school networks, and institutional clients.
• Monitor customer satisfaction and account performance, addressing risks that could affect retention or revenue.
• Work with relevant internal teams to ensure customers realize value from the company’s products and services.

C. Commercial Leadership and Team Management

• Lead, develop, and manage the country team across sales, account management, and customer support.
• Set clear objectives, provide coaching, and foster a culture of accountability and high performance.
• Establish effective coordination across the customer lifecycle, from acquisition and onboarding to support and renewal.
• Build local team capacity in line with business growth and operational requirements.
• Provide regular commercial performance updates, market insights, and strategic recommendations to the Head of Commercialization.

D. Customer Experience and Service Delivery

• Oversee customer support and service delivery to ensure a consistent, professional customer experience.
• Ensure customer issues and escalations are resolved promptly and effectively.
• Identify recurring customer challenges and work with the Product, Technical, and other relevant teams to improve service delivery.
• Promote customer satisfaction, product adoption, and long-term customer value.

E. Financial and Operational Management

• Take responsibility for the country’s commercial performance, including revenue generation, collections, and customer account profitability.
• Develop and manage the country sales budget, ensuring efficient use of resources.
• Monitor sales performance, receivables, and commercial risks, working closely with Finance and other relevant teams.
• Ensure compliance with company policies, internal controls, and approved commercial procedures.

F. Regulatory Compliance and External Relations