Manager, Home & Digital Health Services, Outreach Administration

Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University’s Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Ho…

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Manager, Home & Digital Health Services, Outreach Administration

Position Summary

The position holder will be responsible for developing and scaling services, growing patient volumes and revenue, building strategic partnerships, improving patient experience, and ensuring safe, efficient, high-quality and sustainable service delivery. A key focus of the role will be translating strategic digital and technology initiatives into practical, sustainable healthcare services—from pilot and implementation through to adoption, scale-up and ongoing operational management.

Responsibilities

• Provide overall leadership for Home Health and Digital Health Services, ensuring efficient day-to-day operations, effective patient access and scheduling, care coordination, service delivery, follow-up, and scalable operating models.

• Develop and execute growth strategies to increase patient volumes, referrals, utilization and revenue, while identifying new markets, patient segments, revenue opportunities and channels for service expansion.

• Build and manage relationships with physicians, corporates, employers, insurers/payers, institutions, technology providers and other strategic partners to create new referral, service and commercial opportunities.

• Operationalize new technologies and technology-enabled models of care, coordinating pilots, implementation, adoption and scale-up while ensuring solutions are effectively integrated into routine healthcare operations.

• Identify unmet patient and market needs and lead the development, business-case evaluation, piloting, launch and scaling of new home-based and digital healthcare services.