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Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University’s Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Ho…

Receptionist, Cancer Centre

Job Summary

To provide professional reception, administrative, client-service, and sample coordination support to the NGS Unit by managing front-office activities, facilitating communication and appointments, maintaining accurate records, and supporting the efficient flow and documentation of samples received and dispatched by the Unit.

Responsibilities

• Manage the NGS Unit reception and serve as the first point of contact for clients, visitors, clinicians, and other stakeholders.

• Receive and route samples delivered to the NGS Unit in accordance with established procedures.

• Maintain a comprehensive log of all samples received and/or sent/dispatched by the NGS Unit.

• Ensure sample records contain all required information and are kept current.

• Flag discrepancies or missing sample information to the relevant NGS Unit staff.

• Coordinate appointments and routine client enquiries.

• Manage telephone calls, emails, messages, and other correspondence.

• Maintain accurate administrative and sample-related records.

• Support filing, scanning, photocopying, data entry, and document management.

• Assist with meetings, workshops, training sessions, and other NGS Unit activities.

• Support maintenance of reception and administrative supplies.

• Maintain confidentiality of patient, laboratory, and institutional information.

• Comply with hospital, NGS Unit, quality, safety, and infection prevention procedures.

• Perform other related duties as assigned by the supervisor.

Requirements

• Diploma in Business Administration, Secretarial Studies, Health Records, Health Administration, or a related field.

• Additional training in customer service, records management, or healthcare administration will be an added advantage.

Relevant Experience

• Previous experience in a hospital, laboratory, healthcare, or other professional service environment is preferred.

• Experience in reception, customer service, records management, or administrative support.

• Experience maintaining registers, logs, or electronic records.

• Proficiency in Microsoft Office applications and basic data-entry systems.

Nurse, Peponi Executive Clinic

Responsibilities

To provide general nursing care to patients suffering from various medical, surgical, Obs/Gynae conditions

• Complete head to toe assessment and re-assessment of patients to identify their care needs

• Develop written care plans based on patients’ needs, monitor and evaluate effectiveness of interventions

• Carry out hemodynamic monitoring to include vital signs, neurological and fluid status; labs and radiological evaluations

• Document all assessment data, investigation results, care given, discussions with the multidisciplinary team, family/patient interactions in an accurate, comprehensive and timely manner

• Administer medication safely, monitor patient responses to medication and report adverse reactions promptly.

• Dispose of clinical and non-clinical waste safely in accordance with Aga khan University Hospital Guidelines on waste management.

• Prepare for and assist physicians to perform various procedures in the clinic.

• Maintain adequate airway management to include oxygen therapy, nebulization and suctioning

• Prepare patients for various investigations including lab and radiological imaging where the services are provided.

• Collect specimens such as sputum, stool, urine and ensure correct labeling of specimen bottles

• Perform pain assessment and initiate analgesia as per protocol

• Promptly report both clinical and non-clinical unusual findings/incidences to the Clinic in charge, Operations Manager, or Quality Manager.

• Identify patient and family education needs and implement appropriate teaching

• Be able to recognize a patient in a pre- arrest or arrest states, and inform the Clinic doctor. Actively participate in resuscitation of the patient.

• Provide safe environment for patients through adherence to infection control practices and other safety policies, and perform timely safety checks on restraints, examination coaches, oxygen source and other medical equipment in the clinic.

• Be accountable for judicious and efficient use of resources i.e. accurate and timely billing of clinic stock drugs and consumables

• Care for equipment through proper cleaning, storage, per shift check of the inventory and timely reporting and follow up of non-functional equipment to the Operations manager

• Follow discharge procedure of the out patients according to hospital protocol, and ensure follow up appointments are made where needed.

• Assist in orientation of new nurses and mentoring of junior nursing staff in the clinic

• Participate in clinic based nursing education, quality improvement (QI) projects, audits, spot checks and skill checks

• Assist in other Outreach Clinics in time of low census in clinic of deployment.

• Performs mental status examination for psychiatry patients visiting the clinic.

• Any other duties as assigned by Clinic In-charge, QA Manager or Operation’s Manager

Requirements