Systems Engineer- End User Services (L1)

NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn’t stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure and connected future.

Systems Engineer- End User Services (L1)

Job Profile Summary

• The Systems Engineer- End User Services (L1) is an entry level subject matter expert, responsible for learning the skills to work closely with the TS Systems Integration team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

• This role works towards associate level certification, whilst at the same time developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

Job Description

Key Responsibilities

• Learns the ability to start ‘owning’ portions of an installation, break/fix incidents, and problem management during project lifecycle.

• Functions jointly with the Implementation Engineering team to meet client requirements.

• Action less complex configurations and installations.

• Attend to less complex break/fix events during project lifecycle.

• Provides support and work alongside with Senior Associate/L2 and other senior support engineers.

• Performs any other related task as required.

Knowledge and Attributes: