Provisioning Manager

Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Process Management

• Post paid adjustment management

• Initiate Prepaid Number Management System (NMS)

• Development of system with the help of IT to support comprehensive Post-paid Business model and subscriber management

• Aligning all the activities of post-paid provisioning to improve customer satisfaction

• Innovate new customer friendly activation strategies through technology

• Reviewing the operational KPIs of Partners/trade excellence

Process Improvement

• Benchmark the internal processes with the best practices

• Identify opportunities for improvement

• Suggest practices which would help the vertical to achieve desired business results

• Set-up control-points and Triggers for Internal Control and Compliances

• Track adherence to processes and business guidelines

Project Management

• Planning & project management for all projects in the vertical form on Post paid and prepaid Provisioning

• Coordinate with the different project leaders across functions.

Process Compliance

• Sharing daily MI on daily failures and mismatches across system

• Reduce Customer complaints on Post paid and prepaid Provisioning

• Plan & implement a robust complaint management system at the Circle