Implementation Engineer

Savannah Informatics is a Kenyan e-Health software company founded by clinicians and finance specialists to deliver interoperable, connected solutions for healthcare facilities, organizations and regions. Our vision is to enable a better healthcare future for Kenya through pioneering use of information technology and knowledge creation

Implementation Engineer

Job Description

• We are looking for an Implementation Engineer to lead the technical implementation of Savannah Informatics’ products for new and existing clients, from initial discovery and system configuration through data migration, testing, training, onboarding and go-live.

• The role involves working closely with client stakeholders, internal engineering teams, and other departments to ensure our solutions are configured to meet client workflows and operational requirements. You will also provide ongoing technical support, troubleshoot complex issues, support adoption outcomes, and help improve our implementation processes by reducing friction.

• This is a hands-on, client-facing role that requires strong technical problem-solving skills, effective communication, ownership, and the ability to manage competing priorities in a fast-paced healthcare technology environment. You should be comfortable working with clients both remotely and on-site, understanding their needs, and translating them into practical technical solutions.

Key Responsibilities

Product Implementation and Configuration

• Lead end-to-end technical implementations, from client kickoff and discovery through deployment and go-live.

• Conduct discovery sessions with client stakeholders to understand workflows, business requirements, data structures, and integration needs.

• Configure systems to meet client requirements, including user roles, permissions, business rules, templates, and pricing or billing setups.

• Develop implementation plans, timelines, milestones, and deliverables in collaboration with clients and internal teams.

• Coordinate go-live activities, including cutover planning, contingency and rollback arrangements, and on-site or remote support during the initial post-launch period.

• Monitor post-launch adoption outcomes, such as activated users, activation of product modules, integrated workflows, and proper flow of data.

Data Migration and System Integration

• Plan and execute data migration from legacy systems, spreadsheets, and other sources.

• Clean, map, import, and validate migrated data, working with clients to confirm its accuracy and completeness.

• Build, test, and maintain integrations with third-party systems using APIs, file transfers, or middleware.

• Investigate and resolve data and integration issues, collaborating with engineering teams where necessary.

Testing and Quality Assurance

• Develop and execute test plans to verify system configuration, functionality, and integrations.

• Coordinate and support client user acceptance testing (UAT), ensuring issues are documented, tracked, and resolved.

• Validate implementation outcomes against agreed requirements before go-live.

• Identify risks, dependencies, and potential issues early, escalating blockers where necessary.

Client Training and Support

• Train client staff and system administrators on product functionality, workflows, and best practices.

• Prepare user guides, configuration notes, training materials, and other implementation documentation.

• Provide ongoing technical support after go-live, responding to service requests and incidents promptly.

• Diagnose and resolve technical issues by investigating configurations, databases, logs, and source code where necessary.

• Maintain ownership of reported issues, providing timely updates and ensuring appropriate resolution or escalation.

• Conduct on-site visits to client facilities when required to support implementation, training, troubleshooting, and issue resolution.