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Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support….

Administrative Assistant – Healthcare Support

JOB PURPOSE

• This role will focus on scheduling coordination, administrative support, staff-client alignment, and documentation management to ensure high standards of care delivery and operational continuity. The role requires independent judgment, strong organizational skills, and the ability to multitask in a fast-paced healthcare environment.

KEY ROLES & RESPONSIBILITIES

• Schedule weekly visits for field staff (nurses, therapists, aids) in alignment with clinical directives.

• Adjust and update schedules promptly in response to changes or approvals.

• Review prior insurance authorizations to ensure compliance with approved visit plans.

• Report scheduling issues and client concerns to clinical managers in a timely and effective manner.

• Manage and document employee performance issues (e.g., absenteeism, unreliability, non-compliance).

• Collaborate with supervisors to resolve client complaints and ensure service continuity.

• Lead or support internal scheduling projects as directed by the Branch Manager or Administrator.

• Participate in staff training on documentation procedures aligned with care plans.

• Contribute to ongoing quality improvement initiatives and committee activities.

• Perform other administrative or coordination duties as assigned.

Educational Qualifications, Experience & Competencies

• Bachelor’s degree in business administration, Healthcare Management, or a related field.

• Minimum 3 years of experience as an administrative assistant, office manager, program coordinator, or scheduling coordinator, preferably within the healthcare industry.

• Excellent interpersonal, written, and verbal communication skills.

• Strong planning, prioritization, and time management abilities.

• Ability to apply judgment and common-sense decision-making in real-time situations.

• High level of computer literacy and proficiency in Microsoft Office Suite.

• Attention to detail and strong problem-solving skills.

• Ability to work independently and within a cross-functional team.

• Professional demeanor with a cheerful, positive attitude and strong work ethic.

• Experience with scheduling coordination in healthcare or similar sectors is highly desirable.

Healthcare Quality Assurance Manager

JOB PURPOSE

• The ideal candidate will be expected to review and approve clinical documentation, educate administrative and clinical staff on correcting deficiencies, ensure compliance with documentation and reimbursement requirements, participate in ongoing training and quality improvement initiatives, and provide guidance to staff on best practices. They should demonstrate sound judgment, strong attention to detail, excellent organizational and communication skills, and the ability to effectively prioritize and manage multiple responsibilities in a fast-paced healthcare environment.

• Independent judgment will be required to plan, prioritize and organize diversified workload. The incumbent will be expected to maintain a proper dress code and professional demeanor at all times. They must possess a cheerful work attitude and foster a positive team spirit both within the department as well as between the other departments in support with the overall philosophy of the organization and fellow employees.

KEY ROLES & RESPONSIBILITIES

• Review Nurses notes documents for accuracy and completeness prior to locking and submitting data electronically. Return any incomplete or incorrect notes for review.

• Reviews physician orders, medication profiles, aide care plans in relation to the nurses’ notes QA.

• Review all Medicaid and other episodic payers’ clinical records at the local level to assure appropriate documentation for reimbursement. This review includes verification of appropriate documentation, quality of care provided, visits utilization, appropriate contacts with physicians, adherence to the care plan, and evidence of communication between disciplines.

• Review Nurse’s notes for accuracy and completeness following the plan of care prior to approval.

• Coordinate communication between team members/attending physicians/caregivers to ensure the appropriateness of care and outcome planning and ensure compliance through review of documentation and care coordination activities.

• Participate in performance improvement activities, maintain ongoing clinical knowledge through internal/external training programs, provide interpretation of knowledge and direction to staff.

• Identify clinical problem areas and document deficiency trends in a proactive approach.

• Educate administrative and clinical associate staff in the correction of these deficiencies.

• Participate in biweekly meetings and report ongoing issues in the QA /Clinical departments

• Submit weekly reports for QA including how many notes QA’d made within the week, identify ongoing issues that require further review.

• Other duties as assigned.

EDUCATIONAL BACKGROUND & CAREER EXPERIENCE

• Bachelor’s Degree in Nursing.

• Should be a licensed and registered Nurse in good standing.