Area Collections Executive

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we’ve sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the…

Area Collections Executive

About the role

• The Area collections Executive plays a critical role in managing delinquent accounts and ensuring repayment compliance. This position involves converting overdue accounts into current customers through client visits, collection calls, and strategic follow-ups in team work with Area Business Managers and Field Sales Executives/Energy Officers to minimize default rates.

What you would be expected to do:

• Convert delinquent accounts to current customers through overdue client visits and performing collection calls.

• Working with Area Business Managers and Field Sale Executives/Energy Officers to minimize default rates through follow up on delinquent customers.

• Identification, reporting and investigation of suspected Fraud or tampering cases.

• Escalation of any complex cases e.g. client complaint, tampering, fraud and working closet with the Fraud Management team.

• Training field Agents on the key Risk processes including various collection techniques, repossession etc.

• Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.