Partnerships Success Lead – Kenya

Turaco is a micro-insurtech company changing healthcare financing in emerging markets. We provide simple, affordable health and life insurance to low-income earners, distributing our products through partnerships with leading businesses in Kenya and Uganda. Our mission is to act as a safety net, freeing people from the fear of health-related financial shocks.

Partnerships Success Lead – Kenya

About the Role

• The Partnerships Success Lead is the steward of Turaco’s partnerships in Kenya, responsible for nurturing relationships, ensuring operational speed, process integrity, and exceptional partner communications, and making sure every partner experiences exceptional value from our collaboration.

• This role is for someone who thrives on building trust, solving problems, and creating win-win outcomes.

Key Roles and Responsibilities

Partner Relationship Management & Growth

• Build deep, trusted relationships with partners at all levels, from senior executives to regional, branch and field teams.

• Serve as the primary liaison between Turaco and partners, ensuring smooth communication, transparency and consistent engagement.

• Build strong champions within partner organizations who understand, support and advocate for Turaco’s products and partnership.

• Conduct regular check-ins, field visits and partnership performance reviews, and use insights to identify growth opportunities.

• Take ownership of partner growth, including customer adoption, product uptake and Gross Written Premium performance.

• Coordinate successful partnership launches and product rollouts, and ensure partner challenges are resolved quickly through internal collaboration.

Partner Activation & Commercial Performance

• Work closely with Marketing and Commercial teams to plan and execute partner activations that increase awareness, adoption and customer engagement.

• Maintain strong visibility within partner branches and field operations and build relationships beyond head office.

• Identify training and product-knowledge gaps and coordinate refresher sessions where required.

• Track partner performance month-on-month, identify declines in GWP or uptake, and develop recovery plans for underperforming partnerships.

• Understand the gap between current performance and annual targets and identify upsell, cross-sell and expansion opportunities to close it.

Country Operations & Market Intelligence

• Act as a key point of contact for partners, underwriters, regulators and relevant industry groups in Kenya.

• Lead market intelligence, keeping the wider Commercial team informed on competitors, pricing, product innovation, new entrants, legislative changes and compliance hurdles.

• Identify new partnership opportunities and share relevant market intelligence with the Business Development team.

• Ensure partners are invoiced on time, payments are collected within agreed timelines, and any delays are proactively managed and escalated.

• Represent Turaco professionally and strengthen our reputation as a responsive, innovative and dependable partner in Kenya.

Partner Experience & Commercial Discipline

• Take ownership of ensuring partners receive a strong and consistent experience across Turaco.