Billing Administrator

LUAPULA WATER SUPPLY AND SANITATION COMPANY LIMITED

ABOUT THE COMPANY

Luapula Water Supply and Sanitation Company Limited (LpWSC) is a Commercial Water Utility Company which was incorporated under the Companies Act (Cap 388 of the Laws of Zambia) as a limited liability company (by shares) in December 2008. LpWSC was specifically established to provide water supply and sanitation services to all the people in all the Areas of Luapula Province (Urban and Rural areas). Operations of the Company begun in 2009 and the Company is currently operating in Six (6) out of the Twelve (12) districts of the province, namely: Mansa, Samfya, Kawambwa, Mwense, Nchelenge and Chienge districts.

LpWSC now seeks to recruit high profile, self-motivated, innovative, honest, committed, adequately and appropriately experienced, dynamic, and skilled individuals to fill the following vacant positions.

BILLING ADMINISTRATOR (G4) – 1 POSITION

Job Purpose

Reporting to the Manager Commercial Services, the Billing Administrator will be responsible for planning and coordinating the billing system administration.

Main Duties and Responsibilities (Principal Accountabilities)

• Prepare and distribute bills to customers in a timely and accurate manner.

• Maintain bill cycles to ensure seamless billing operations.

• Manage and update customer database to ensure accuracy and completeness.

• Perform data validation and cleansing to maintain data integrity.

• Respond to and resolve customer complaints related to billing issues.

• Provide excellent customer service and support to internal and external stakeholders.

• Administer and maintain the billing system to ensure optimal performance.