Customer Service Processor – Outbound Calls

SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children’s Hospital and The Columbus Dispatch.

Customer Service Processor – Outbound Calls

What You Will Do

Customer Engagement

• Conduct outbound customer calls professionally and confidently.

• Gather, verify, and accurately document customer information.

• Build rapport through clear, professional communication and active listening.

• Maintain positive customer relationships while supporting business objectives.

• Escalate concerns through established channels when required.

Operational Excellence

• Complete assigned work accurately and within required timelines.

• Maintain complete and accurate records, documentation, and updates.

• Follow client requirements, operational procedures, and company policies.

• Demonstrate strong follow-through on assigned activities and customer interactions.

• Balance productivity, quality, and accuracy expectations.

Quality, Compliance & Accountability

• Consistently meet established quality and accuracy standards.

• Apply coaching and feedback to continuously improve performance.

• Protect confidential information and comply with security and compliance requirements.

• Demonstrate professionalism, integrity, accountability, and ownership at all times.

Team Contribution

• Participate actively in coaching sessions, team meetings, and development activities.

• Support team objectives through collaboration and knowledge sharing.

• Contribute to process improvement initiatives.

• Contribute to a positive, professional, and high-performing team culture.

What Does a Typical Day Look Like?

• As a Customer Service Processor, you will spend much of your day engaging customers by phone, gathering and verifying information, updating internal systems, following up on outstanding actions, and ensuring assigned work is completed accurately and on time.

• You will also navigate multiple systems, participate in coaching and quality reviews, and work closely with your team and leadership to maintain high standards of service and operational performance.

What Success Looks Like

Successful Customer Service Processors consistently: