Community Officer - Kinyarwanda-speaking

Community Officer - Kinyarwanda-speaking

BrighterMonday Consulting

Marketing & Communications

Today

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New

Full Time

Recruitment

Confidential

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Job summary

BrighterMonday is East Africa's largest job platform, and we're building our community in Rwanda. You'll be the voice of it. The person job seekers talk to when they need help. The person employers ask when they're getting started. The person who replies when someone comments on our posts.

Min Qualification:

Bachelors

Experience Level

Entry level

Experience Length

2 years

Language Requirement

English, French, Kinyarwanda

Working Hours:

Full Time - 8 to 5

Job descriptions & requirements

The role

BrighterMonday is East Africa's largest job platform, and we're building our community in Rwanda.

You'll be the voice of it. The person job seekers talk to when they need help. The person employers ask when they're getting started. The person who replies when someone comments on our posts.

We have two communities in Rwanda, and you'll build both. Job seekers looking for work, and employers looking for people. Your job is to make sure that everyone who comes to us finds a real person who is quick, useful and worth coming back to.

What you'll own

Community and communication

You are the front line across calls, email, WhatsApp and social, for both sides of the platform. Job seekers asking how to strengthen an application. Employers asking how to post a role or why they're not getting the candidates they expected. You answer well, you answer fast, and you resolve things at first contact wherever you can.

You'll also run recurring community touchpoints of your own design — a WhatsApp community, a newsletter, a monthly clinic. Your call on the format, and it may look different for employers than for job seekers. What matters is that people come back.

University onboarding

You'll bring Rwandan universities and TVETs onto the platform: setting them up, training their career services teams, and helping their students build profiles and start applying. This is where a lot of your impact will land, and it's the part of the job that gets you out from behind the screen.

Employer engagement

Helping employers get up and running, answering their questions, and getting our materials into their hands. You'll also support our partnership and commercial work in-market — the meetings that need a local presence, the follow-ups, the relationships that need someone nearby to keep them warm.

Events and webinars

Sessions for job seekers and employers, run end to end — scheduling, speakers, logistics, registration, reminders, live support and follow-up. We care about what people do afterwards, not how many logged in.

Records and insight