Genesys Cloud CX Developer

At Andishi, we’re democratizing global tech opportunity by discovering, nurturing, and connecting overlooked talent with businesses around the world. Born in Nairobi’s “Silicon Savannah,” we began with one simple truth: exceptional tech talent exists everywhere, yet opportunity remains out of reach for many.

Genesys Cloud CX Developer

Role Overview

• We are looking for an experienced Genesys Cloud CX Developer to provide hands-on engineering support for an enterprise contact-center environment. The developer will work primarily on Genesys Cloud configuration, Architect flows, IVR, routing, integrations, APIs, automation, troubleshooting, testing, and deployment processes.

• This is a hands-on technical role. The ideal candidate should be able to independently analyze requirements, investigate existing Genesys configurations, develop solutions, troubleshoot production issues, and deliver clean, documented changes.

Responsibilities

• Design, develop, modify, and troubleshoot Genesys Cloud Architect inbound, outbound, and common module flows

• Configure and maintain IVR logic, ACD routing, queues, skills, wrap-up codes, schedules, data actions, callbacks, and related contact-center components.

• Support voice and digital interactions including voice, chat, messaging, email, SMS, and other Genesys-supported channels.

• Develop and maintain integrations using Genesys Cloud APIs, REST APIs, OAuth, JSON, webhooks, and Genesys Cloud Data Actions.

• Build supporting services and automation using JavaScript, Node.js, and Python.

• Integrate Genesys Cloud with external enterprise applications and cloud services.

• Troubleshoot complex issues involving Architect flows, routing, telephony, integrations, API requests, authentication, data actions, and application behavior.

• Work with Genesys Cloud Developer Tools and APIs to inspect, export, compare, and automate configuration.

• Support migration of contact-center functionality from legacy platforms into Genesys Cloud CX.

• Help automate Genesys Cloud configuration management and deployment processes to reduce manual changes between environments.

• Contribute to CI/CD and Infrastructure-as-Code initiatives for Genesys configuration where technically appropriate.

• Develop automated validation and regression testing for contact-center flows and integrations.

• Support production issue investigation through logs, API traces, interaction details, analytics, and Genesys Cloud diagnostic information.

• Create clear technical documentation covering configurations, Architect flows, APIs, integrations, deployment procedures, and troubleshooting.

• Participate in technical discussions and provide practical recommendations for scalable and maintainable Genesys Cloud solutions.

Required Skills

• Strong hands-on experience with Genesys Cloud CX.