Usage & Retention Head

Airtel Tanzania
Dar es Salaam Full time Jobs

Position information

Job Details

Job LocationDar es Salaam

Job CategoryAdministration Jobs , ICT Jobs

Job TypeFull time Jobs

Job PostedOctober 5, 2026

Job Description

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Why Airtel Africa?

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Manage Airtel Money CLM / New customer acquisition and Retention

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• Responsible for Driving customer adoption on AM –From New and existing never used Base

• Identify and analyze industry or geographic trends with business strategy implications regularly updating management on market and competitor activities and products and will be Responsible for AM

• Planning, pricing and promotional strategies

• Create business intelligence tools or systems, including design of related databases, spreadsheets, or outputs and maintain or update

• Airtel Money business intelligence tools, databases, dashboards, systems, or methods  Collect mobile money business intelligence data from available industry reports, public information, field reports, or purchased sources

• Synthesize current business intelligence or trend data to support

recommendations for action

• Provide historical, current, and predictive views of Airtel Money business performance, most often using data that has been gathered into a data warehouse or a data cube and occasionally working from operational data

• Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends

• Analyze competitive market strategies through analysis of related products, market, or share trends

• Establish an analytics capability to proactively identify opportunities for business units to efficiently leverage data. Working in conjunction with the team, he /she will develop the strategy and roadmap of the BI and analytics platform and drive the features and functions necessary to deliver the insights needed for evolving business needs

Provide reports for executive management business reviews

• Extract data and provide reports on Airtel Money Customer Base, Agent base, product performance growth and Revenue Growth

• Prepare quarterly Airtel Money reports for presentation to the Airtel Tanzania board, monthly reports for Group business reviews including customer market share, agent market share, transaction volume share, transaction value share and market revenue share

• Analyze Airtel Money weekly Key Performance Indicators (KPI) highlighting reasons for growth or decline on the strategic business KPIs

• Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders.

Give Airtel Money Commercial teams visibility on business performance

• Bring greater business visibility and insight to the broadest audiences of business users – business development(C2B, B2C, Mobile banking, B2B, consumer products(Cash In, Cash Out, P2P, Airtime Purchase, Data Bundles Purchase, Loans, Card), enterprise sales teams(corporate and merchant account performance), allowing any user in the organization to have we-based self-service access to up-to the moment, relevant, and actionable intelligence