Operation Transformation Analyst

Job LocationHead Office, Hq

Job Purpose

Responsible for delivering process improvement projects, while striving to improve the operation efficiency and providing insights into how to stabilize and grow business.

Main Responsibilities

• Work closely with the team and cross-functional business partners to execute and deliver process improvement projects.
• Apply quantitative methods to drive and support management decisions.

• Track customer incidents, investigate, define root causes, and identify opportunities to improve quality and the overall customer experience.

• Monitor processes ensuring the appropriate controls are in place and adhered to, identify areas for improvement and drive the changes.

• Develop and prepare materials for use in process improvement events, coordinate with management, provide instructions on the use of process improvement tools.

• Suggest different process re-engineering methodologies and provide leadership to business and support function teams by empowering them to execute improvements to cycle times and eliminate defects.

• Work in conjunction with Heads, Zonal Managers and Senior Managers of departments to provide desired re-engineering practices and ensure alignment of re-engineering initiatives to business objectives.

• Challenge the status quo and propose improvements in cost, revenue and process effectiveness and efficiencies as appropriate.

Knowledge and Skills:

• Strong project management skills

• Track record in driving both strategic and operational activities.