ELC Warehouse Agent

Overall Role Purpose

The Warehouse Agent is responsible for day-to-day warehouse activities within the Express Logistics operation. This role ensures accurate receiving, storage, picking, packing, and dispatch of customer

orders, as well as inventory management, while maintaining high standards of safety, quality, and productivity. The Warehouse Agent will communicate with customer operations stakeholders and must

be able to resolve queries and support seamless fulfillment operations to deliver an excellent customer experience. Maintain day-to-day contact with operations management, especially the gateway

and ground operations.

Inbound Operations

• Receive incoming stock from suppliers and verify quantities against delivery notes.

• Inspect goods for damage, discrepancies, or quality concerns and escalate where required.

• Accurately label, sort, and store inventory in designated warehouse locations.

• Update inventory systems to ensure real-time stock accuracy.

Inbound Operations

• Receive incoming stock from suppliers and verify quantities against delivery notes.

• Inspect goods for damage, discrepancies, or quality concerns and escalate where required.

• Accurately label, sort, and store inventory in designated warehouse locations.

• Update inventory systems to ensure real-time stock accuracy.

Order Fulfilment (Picking & Packing)

• Pick customer orders accurately according to system-generated pick lists.

• Pack products following company packaging standards to prevent damage during transit.

• Ensure all orders meet quality checks and fulfilment SLAs before dispatch.

• Assist in managing order exceptions, replacements, or returns.

Outbound Operations

• Prepare parcels for courier collection, including scanning, manifesting, and staging orders.

• Ensure correct documentation accompanies all outbound shipments.

• Coordinate with Last Mile partners/couriers for timely handover.