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IT ServiceDesk Supervisor vacancy

YAS Tanzania

Tanzania

full_time

Job Description

NEW VACANCY

Let’s grow together, become our

Qualifications and experience

Bachelor’s degree in information technology, computer science / Telecommunications or another Technology-related field.
3+ years’ experience on system testing and monitoring.

Core responsibilities

ITSM Operations Management – Lead 24x7 ITSM operations, ensuring continuous monitoring, incident management, service availability, and operational visibility across all platforms.
Incident & Major Incident Management – Drive end-to-end incident resolution, coordinate escalations, minimize service impact, and support crisis management and RCA activities.

Service Desk Leadership – Lead, develop, and manage Service Desk teams, ensuring optimal resource utilization, capability development, and adherence to service standards.

Service Delivery & SLA Governance – Ensure timely resolution of incidents and requests, monitor service performance, and maintain compliance with agreed SLAs and KPIs.

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