Face-To-Face Fundraiser

Médecins sans frontières (MSF) or Doctors Without Borders, is an international humanitarian-aid non-governmental organization (NGO) and Nobel Peace Prize laureate, best known for its projects in war-torn regions and developing countries facing endemic diseases.

Face-To-Face Fundraiser

Tasks & Responsibilities

Public Engagement & Donor Acquisition

• Approach and engage members of the public at assigned deployment sites in a warm, professional and informed manner.

• Deliver compelling and accurate narratives about MSF’s humanitarian mission, current programmes and emergency responses in Eastern Africa and beyond, including health crises, conflict zones and outbreak responses.

• Create awareness of MSF’s work among individuals who may not be familiar with the organisation or its operations.

• Listen to prospective donors, answer questions accurately, handle objections professionally and invite interested individuals to make a regular monthly giving commitment or single gift.

• Process donor sign-ups using only MSF-approved forms or digital tools and approved donation channels.

• Meet agreed daily Key Performance Indicators (KPIs) for donor sign-ups and quality of engagement.

Donor Data, Quality & Follow-up

• Capture and record donor information, consent and other required details in line with MSF donor management and data protection protocols.

• Ensure all information submitted through approved sign-up tools is complete, accurate and legible.

• Identify and appropriately refer donor enquiries, complaints or requests that cannot be resolved within the scope of the role.

• Provide timely feedback on recurring donor questions, objections, public perceptions and field-level learning to the supervisor.

Team Participation & Field Operations