Donor Relationship Officer

Médecins sans frontières (MSF) or Doctors Without Borders, is an international humanitarian-aid non-governmental organization (NGO) and Nobel Peace Prize laureate, best known for its projects in war-torn regions and developing countries facing endemic diseases.

Donor Relationship Officer

Tasks & Responsibilities

Donor Acquisition, Engagement & Stewardship

• Support acquisition, donor engagement and stewardship for individual, corporate, foundations and major donors, with priority focus on Islamic philanthropy.

• Build and manage a personal portfolio of high-value and prospective donors, supporting in development of tailored cultivation and stewardship plans for each.

• Draft and oversee personalised donor communications, thank-you letters, impact reports, and stewardship materials.

• Support in Planning and coordinating donor touchpoints, including one-on-one meetings, cultivation events, donor briefings, and field or site visits.

• Track engagement outcomes and donor satisfaction and adjust stewardship approaches based on donor feedback and giving behaviour.

Islamic Philanthropy Strategy & Partnerships

• Contribute to the Implementation of MSF Eastern Africa’s Islamic philanthropy strategy, including annual targets, priority segments, and channel plans.

• Identify, map, and build lasting relationships with Islamic philanthropy networks, Zakat institutions, Waqf funds, mosques, and Muslim foundations relevant to MSF’s work.

• Support in designing, and implementation of Ramadan- and Zakat-specific fundraising appeals and campaigns, working closely with Communications, and Programmes and fundraising teams.

• Represent MSF in negotiations and support in management of partnerships related to Islamic charitable organizations, faith-based community groups, and diaspora networks. e.g. Somali diaspora

• Ensuring all fundraising materials and messaging are culturally and theologically sensitive, accurate, and aligned with Islamic giving principles; act as the organisation’s internal reference point on Islamic philanthropy practice.

• Represent MSF at relevant faith-based, philanthropic, and community forums, strengthening MSF’s profile and credibility among Muslim donors, Islamic charitable organizations, Zakat institutions, and other Islamic philanthropy networks.

Business Development & Revenue Growth

• Identify and pursue new donor prospects and partnership opportunities to grow income against agreed annual targets.

• Develop compelling funding proposals, concept notes, and pitch materials for individual donors, foundations, and institutions.

• Contribute to the wider Fundraising team’s income diversification and long-term donor pipeline planning.

Research, Reporting & Compliance