Senior Case Management Coordinator and Technical Quality Lead

Senior Case Management Coordinator and Technical Quality Lead

Dira HR Solutions

Community & Social Services

Today

Easy apply

New

Nairobi

Full Time

NGO, NPO & Charity

KSh
90,000 - 105,000

Negotiable

Share link

Share on WhatsApp

Share on LinkedIn

Share on Facebook

Share on Twitter

Share via SMS

Job summary

The position is responsible for direct line management of Shelter Managers, technical oversight of
MHPSS interventions for survivors of human trafficking, advanced data auditing and reporting via the
organisation's Case Management System (CMS), and supporting the Programme Lead in multi-site
operational management.

Min Qualification:

Masters

Experience Level

Senior level

Experience Length

6 years

Language Requirement

English

Working Hours:

Full Time - 8 to 5

Applicant Location

Kenya

Job descriptions & requirements

KEY RESPONSIBILITIES & DUTIES

• MHPSS Coordination for Law Enforcement & First Responders:

• Coordinate and oversee the provision of specialized MHPSS services, stress management
• support, and vicarious trauma debriefings for law enforcement officers in close
• collaboration with the MHPSS consultant
• Design, contextualize, and deliver specialized trauma-informed care training modules for
• frontline first responders.
• Establish confidential psychological referral pathways and peer-support frameworks for
• officers routinely exposed to trauma and human trafficking cases in close collaboration
• with the MHPSS consultant

• Overall Program Safeguarding & Compliance:

• ○ Serve as the Program Safeguarding Focal Point, enforcing strict adherence to
• Protection from Sexual Exploitation and Abuse (PSEA), Child Protection, and Survivor
• Safeguarding policies across all operational sites.
• Establish confidential feedback, complaint, and whistleblowing mechanisms across all
• facilities, leading internal investigations or case reviews for any policy breaches.
• Audit shelter physical spaces and operational workflows to ensure zero-tolerance
• compliance with survivor safety and dignity standards.

• Shelter Management & Operational Oversight:

• Provide direct administrative and operational supervision to Shelter Managers across all
• sites.
• Conduct regular field supervision visits to all three duty stations to ensure standard
• operating procedures (SOPs), security protocols, and safety standards are maintained.
• Step in as Acting Shelter Manager at any facility during a Shelter Manager's extended
• leave, vacancy, or emergency operational gap.

•

• Staff Wellbeing, Self-Care & Organizational Resilience:

• Design and institutionalize staff wellness, psychological safety, and stress-management
• frameworks across all facilities to mitigate vicarious trauma, compassion fatigue, and staff
• turnover.
• Facilitate structured, peer-led clinical debriefing sessions and mandate individual check-
• ins for frontline teams following high-intensity cases or severe crisis events.

• MHPSS Technical Leadership & Direct Clinical Care:

• Deliver targeted, specialized mental health and psychosocial support (MHPSS) services
• for high-complexity trauma cases, complex psychiatric presentations, or escalated
• survivor crises.
• Develop standardized MHPSS clinical toolkits, screening protocols, and survivor recovery
• manuals tailored to Horn of Africa migration contexts.
• Provide expert clinical supervision to shelter Clinical Psychologists and Social Workers to
• ensure survivor-centered care.

•

6 Program Management & Strategic Support: