IT Administrator

JOB DESCRIPTION: IT ADMINISTRATIVE OFFICER

Department: Information Technology  |  Reports To: IT Manager  |  Type: Full-Time

POSITION SUMMARY

The IT Administrative Officer provides front-line technical support to staff and manages routine daily administrative tasks for the IT department. This position assists with employee computer setup, basic troubleshooting, tracking office hardware, and communicating with external suppliers to ensure smooth operations.

KEY RESPONSIBILITIES

Technical & Staff Support

·        Helpdesk Support: Respond to basic IT support tickets and assist staff with everyday hardware and software questions.

·        Onboarding & Offboarding: Set up workstations, laptops, basic computer accessories, and create user accounts for new hires.

·        Maintenance & Updates: Assist with standard software installation, routine system updates, and basic network connection issues.

Asset Management & Purchasing

·        Inventory Tracking: Keep an updated log of company laptops, monitors, mobile devices, and office peripheral inventory.

·        Purchasing Support: Request price quotes from suppliers, create purchase requests for IT supplies, and check incoming orders.

·        License Records: Organize records for software licenses, warranties, and maintenance agreements.

Vendor & General Administration