Relationship Officer (Dar Es Salaam)

Mwanga Hakika Bank Limited (MHB)
Dar es Salaam Full time Jobs

Position information

Job Details

Job LocationDar es Salaam

Job CategoryBanking and Finance Jobs

Job TypeFull time Jobs

Job PostedSeptember 3, 2026

Job Description

Purpose of the Role

The Relationship Officer is responsible for managing and growing the portfolio of SMEs and Retail clients. The role involves fostering strong client relationships, increasing product penetration, and ensuring the achievement of set business goals and targets.

Summary of Key Duties and Responsibilities

• Client Portfolio Management: Develop and maintain a portfolio of SMEs and Retail Banking clients, ensuring growth in deposits, loans, and other banking products.

• Client Acquisition & Retention: Identify new business opportunities, acquire new clients, and build strong, long-term relationships with existing clients.

• Revenue Generation: Drive business growth through effective cross-selling of products, achieving set revenue targets.

• Credit & Risk Management: Assess and manage credit risks within the assigned portfolio, following bank policies and procedures. Ensure minimal non-performing assets (NPA).

• Customer Service: Provide exceptional service to clients, respond promptly to inquiries, and resolve issues to maintain high levels of client satisfaction.

• Business Development: Work with the sales team to generate leads and prepare business development strategies. Report on sales performance, achievements, and corrective actions as needed.