Food & Beverage (F&B) Supervisor

Enro Hotel

Food Services & Catering

1 month ago

Easy apply

Skills Assessment

Kampala

Full Time

Hospitality & Hotel

Confidential

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Job summary

To supervise the daily operations of the Food and Beverage Department, ensuring excellent customer service, high food safety standards, efficient staff performance, and achievement of departmental sales and profitability targets.

Min Qualification:

Diploma

Experience Level

Mid level

Experience Length

3 years

Language Requirement

English

Working Hours:

Full Time - 8 to 5

Applicant Location

Uganda

Job descriptions & requirements

DepartmentFood & Beverage

Reports ToHotel Operations Manager

LocationMityana.

Job Purpose.

Key Responsibilities.

• Operations Management.

∙ Supervise daily restaurant, bar, room service, and banquet operations.  ∙ Ensure all outlets are clean, organized, and ready before opening.

∙ Coordinate with the kitchen to ensure timely preparation and delivery of food.  2. Staff Supervision.

∙ Supervise waiters, bartenders, cashiers, and stewards during shifts.  ∙ Conduct daily staff briefings before service.

∙ Train new employees on hotel service standards and SOPs.

• Customer Service

∙ Welcome and interact with guests to ensure satisfaction.

∙ Resolve guest complaints promptly and professionally.

∙ Monitor customer feedback and recommend service improvements.  4. Inventory & Stock Control

∙ Monitor food and beverage stock levels.

∙ Ensure proper storage and handling of all food and beverage items.  ∙ Verify daily stock requisitions and issue requests.

∙ Report shortages, damages, or expired products.

∙ Participate in stock-taking and inventory reconciliation.

• Hygiene, Health & Safety

∙ Ensure compliance with food safety and hygiene regulations.

∙ Monitor cleanliness of dining areas, bars, kitchens, and equipment.

∙ Enforce occupational health and safety procedures.

• Sales & Revenue

∙ Monitor daily sales performance.

∙ Encourage upselling and suggestive selling techniques.

∙ Support promotional activities and special events.