Food & Beverage Manager

BrighterMonday Consulting

Food Services & Catering

Today

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Mombasa

Full Time

Hospitality & Hotel

Confidential

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Job summary

To provide leadership in the day-to-day running of the F&B Service and Production teams, and Entertainment teams.

Min Qualification:

Bachelors

Experience Level

Mid level

Experience Length

3 years

Language Requirement

English

Working Hours:

Full Time - 8 to 5

Applicant Location

Kenya

Job descriptions & requirements

Reports ToGeneral Manager

Company; Reef Hotel

Lateral Relationship:

A Member of the Senior Management Team. Cooperates with other Heads of Departments in creating synergies and cordial inter-departmental working relationships.

Directly Responsible For:

• Food & Beverage Service Outlets

• Food & Beverage Production

• Animators and Entertainment

Job Purpose

To provide leadership in the day-to-day running of the F&B Service and Production teams, and Entertainment teams. Strives to promote excellent customer experience while providing world-class products and services.

• KEY RESPONSIBILITIES

2.1 Leadership

2.1.1 Be the Champion in promoting the Hotel Brand.

2.1.2 Assume responsibility for tracking targets, reporting on targets, achieving targets and finding ways to surpass targets.

2.1.3 Motivate high-performing departmental teams by mentoring team leaders who have credibility throughout the organization.

2.2 Operational Management

2.2.1 Provide supervision and management of day-to-day affairs of the Division within policies established and agreed by the Management.

2.2.2 Lead the F&B Service, F&B Production, Animation and Entertainment teams in providing exceptional customer service in line with policies and procedures.

2.2.3 Ensure that team members have been adequately trained on the SOPs and there is 100% compliance in their implementation.

2.2.4 Prepare regular progress reports on performance versus targets for each department to be shared with the General Manager and Controller.

2.2.5 Based on the targets agreed by the General Manager, recommend any improvements or changes to these plans based on business performance, marketing reality and customer feedback.

2.2.6 Take a lead role in promoting and maximizing sales in the F&B Outlets, F&B Production, Animation and Entertainment departments.

2.2.7 Develop and implement Standard Operating Procedures (SOPs) for all departments/teams.

2.2.8 At all times, work with the F&B Production team to operate a food cost indicator which is in line with the approved budget.

2.2.9 Ensure Food and Beverage standards of hygiene practiced in the Hotel are in congruence with internationally acceptable standards.

2.2.10 Conduct monthly reviews of staff performance with the view to either replacing, promoting or transferring staff based on their competencies.

2.2.11 Participate in the company performance management system for the employees in the Division.

2.3 Exceptional Customer Service

2.3.1 Establish a guest satisfaction feedback system for the Division. This means an aggressive way to direct clients to deliver their feedback via social media such as Google, TripAdvisor, etc.